988 Suicide Crisis Helpline Responder
Title: 988 Suicide Crisis Helpline Responder
Location: Remote (from home) – Sarnia-Lambton/Lambton County
Position Type: Casual Fixed Contract
Hours of Work: Weekends – 6am-12pm/6pm-12am/Weekday Evenings – 6pm-12am
Office Operation Hours: N/A
Salary range: $20.82/hr
Under direct supervision of the Program Supervisor, 988 Suicide Crisis Helpline Responder will work in a private space and are responsible for providing non-judgmental crisis intervention when responding to calls from the Suicide Crisis Helpline. Responders will be provided with the appropriate IT equipment to satisfy the position requirement.
SPECIFIC RESPONSIBILITIES:
Provide non-judgmental crisis intervention when responding to calls which include risk assessment, problem solving, exploring resources and safety planning with Service Users as per the 988 Guidelines
Inquire regarding suicide ideation, planning, or attempt in progress, with each Service User call.
Initiate active rescues when intervention is required.
Maintain familiarity with applicable community resources, notably Mental Health and Substance Use Crisis Response Services.
Maintain the dignity and confidentiality of each caller.
Participate in team meetings and/or professional development opportunities as required. This will be done within the financial restraint of the Program and in consultation with the Program Supervisor.
Maintain familiarity with applicable community resources, notably Mental Health and Substance Use Crisis Response Services.
Must have a private, quiet, confidential space in own home to work.
Must have a stable internet provider.
Responders will be expected to abide by FCC policies and procedures including Computer and Cell phone usage.
KNOWLEDGE, SKILLS, AND ABILITIES:
Must possess Relevant experience working with vulnerable individuals.
Excellent written and verbal communications skills.
Reliable, non-judgmental and empathic approach to individuals.
Ability to address situations and make decisions in stressful environments.
Possess a valid negative Vulnerable Sector Police Check.
Ability to work independently and remotely.
Must be willing to work flexible hours on a rotating schedule that includes evenings, weekends, and holidays.
MINIMUM QUALIFICATIONS:
A current satisfactory Criminal Reference check, including a Vulnerable Sector check
Completed or in process of completing post-secondary program in a related field or equivalent experience. The Family Counselling Centre is committed to being an inclusive employer and welcomes applications from qualified individuals including persons of all genders and sexual orientations, persons with disabilities, Indigenous persons, and members of visible minorities.
COMPANY INFORMATION:
At the Family Counselling Centre we provide essential services that directly strengthen our community, promote individual well-being, and preserve family life. We are an established accredited agency, a member of Family Service Ontario, and proud to be a United Way Funded Partner. As a community based not-for-profit organization, we deliver diverse programs in Lambton County. Our programs provide strategies to deal with life stresses and assist in developing interpersonal relationship skills. We believe in meaningful work with significant impact. We recognize everyday challenges and offer positive solutions to help positively impact our client’s lives.
The Family Counselling Centre is committed to being an inclusive employer and welcomes applications from qualified individuals including persons of all genders and sexual orientations, persons with disabilities, Indigenous persons, and members of visible minorities.
Family Counselling Centre is committed to providing accommodations for persons with disabilities. If you require an accommodation during the recruitment process, please contact our Human Resources. This document is available in an alternate format, upon request, to accommodate individuals with a disability.
Please send your cover letter and resume to: chantale.roache@familycounsellingctr.com
We appreciate all candidates for their interest, only those selected for an interview will be contacted.